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Service Logistics Specialist

Date: Sep 21, 2022

Location: New York, New York, United States

Company: Super Micro Computer

Job Req ID: 20619

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Service Logistics Specialist will report to the Sr. Manager or Logistics Manager in the Global Services team. This position will assist in service order processing and spare parts delivery and retrieval support and be responsible for invoice verification and review, as well as researching and resolving services setup questions and issues for the company.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

  • Make order entries and work with accounting in processing the parts transfer
  • Work with various internal and external logistics partners to timely transfer and arrange the delivery of the parts to the right locations
  • Work with various internal teams including accounting, shipping, and RMA to track and monitor the stock at all the service inventory locations and reconcile any discrepancies
  • Work with various internal product managers to understand the equipment configurations related to service and be able to detect errors
  • Determine the right parts and appropriate stock level based on the equipment configurations and guidelines
  • Generate and file inventory reports both on a periodic and on-demand basis
  • Handle RMA logistics for service customers
  • Keep internal database up to date for service inventory management
  • Escalate any service inventory issue outside control to the appropriate service team staff
  • Manage time effectively; prioritize and make good business judgments, and effectiveness while meeting daily service expectations

Qualifications:

  • Bachelor's degree or equivalent experience preferred
  • Minimum of 2 years experience from high-tech manufacturing industry preferred
  • Proficiency in MS Office and database management
  • Knowledge of inventory management and logistics elements
  • Must be punctual and detail-oriented
  • Good time management
  • Work logically and systematically
  • Ability to solve problems and make decisions as necessary
  • Excellent oral and written communication skills
  • Experience in the IT industry is a plus
  • Up to 25% travel if needed

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.


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