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Application Engineer

Date: Aug 4, 2019

Location: San Jose, California, United States

Company: Super Micro Computer Inc

Job Req ID: 5289

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro is looking for a dynamic Application Engineer to be a part of our Technical Support team who will assist customers with technical issues. The Engineer will work closely with customers as well as internal departments to resolve issues involving computer server products. This position requires basic understanding of computer servers, operating systems, networking, storage and strong communication skill.

Essential Duties and Responsibilities:

Job included but not limited to:

  • Work directly with customers to resolve technical issues involving but not limited to server systems, computer chassis, storage products, and OS.
  • Identify and resolve issues with primary focus on complete server system products.
  • Establish and maintain lines of communication with sales team to discuss services and technical issues.
  • Provide service to effectively resolve customer concerns and issues.
  • Work close with chassis & mechanical, and server system teams to understand new products and technology
  • Perform mechanical validation, thermal tests, usability & DVT.
  • Travel with sales to customer sites to provide product presentation & support.
  • Continually develop knowledge base of current and new products.

Qualifications:

  • BS degree in Electrical Engineering, Computer Engineer with understanding in computer server system is a plus.
  • Strong organization and well-developed social skills.
  • Excellent telephone etiquette skills.
  • Ability to work well with customers and in a cross-team environment & to mentor within teams along with good work ethics.
  • Excellent interpersonal & communication (verbal & written) skills.
  • Documentation processes and procedures.

Physical Requirements:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to sit for long periods of time.

• Able to input data into a computer and work with a computer screen for long periods of time.

• Occasional bending and standing.

• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.

• Lift, carry, push and pull up to 15 pounds.

Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Primarily works indoors in an office setting with controlled climate conditions

• May be susceptible to outdoor weather conditions (i.e., cold, heat, rain, and/or wind)

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.


Job Segment: Application Engineering, Thermal Engineering, Engineer, Electrical, Developer, Engineering, Technology

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