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Application Engineer

Date: Jun 10, 2021

Location: San Jose, California, United States

Company: Super Micro Computer

Job Req ID: 13857

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro is looking for talented and passionate Application Engineer who has in-depth knowledge in networking solution, especially in switch products. You will be responsible in providing technical supports to our enterprise customers, promote internal switch products to provide optimize customer's networking solution. The ideal candidate must have strong technical background in networking switch product as well as exceptional communication skill -- ability to interface with all level of management staffs in professional manner.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

 

• Responsible for pre and post sales on-site technical support, provide optimized networking solutions for customers using company's switch products

• Conduct market and technical research; Provide technical recommendations, implementations and support for optimized and complete networking solutions, and as required, support for associated server and storage solutions

• Lead other product hardware and software engineers in investigation and resolution of problems in development, utilizing the knowledge and skills in networking architectures, protocols, topologies, interoperability, hardware and software interaction, perform network system design, integration, conduct diagnostics routines for troubleshooting

• Handle day-to-day customer technical support of networking related issues including switches, add-on-cards and other networking products

• Improve networking product quality by proactively resolving field issues, oversee and present technical training on company's networking products to customers and the sales and marketing team

• Act as liaison between the product development team and the customers to evaluate technical requirements of the network products to meet customer's specifications, work closely with Research and Development on new networking products design and customer's problem solutions

• Basic testing and automation script development

Qualifications:

• Bachelor's degree in EE, CE, or CS, MS is strongly preferred

• Minimum 3 years of working experience in networking switches and routers is preferred

• Strong organizational and well-developed social skills

• Excellent telephone etiquette skills and on-site support skills

• Excellent knowledge of Networking products and services

• Strong communication skill in both verbal and written

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.


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