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Director, Product Management

Date: Sep 24, 2021

Location: San Jose, California, United States

Company: Super Micro Computer

Job Req ID: 11657

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is seeking for a director-level professional to lead the functional team for the product lifecycle management of OEM and major accounts. You will lead cross-department functional teams to fulfill customers’ requirements and will resolve escalation timely to ensure customer satisfaction.  The candidate needs to have strong knowledge in server architecture with superior business acumen, ability to work efficiently with decisionmaker on customer’s side to ensure business success.

This position will be based in our headquarters located in San Jose, CA.

Essential Duties and Responsibilities:

Job included but not limited to:

To lead the Functional Project Team for OEM/Major Account product life cycle management and reach business success.

Essential duties and responsibilities include but not limited to below:

- Develop OEM PM team capabilities for Scale Up / Scale Out to meet business growth

- Engage with Sales/Business Development departments

  • Support Sales team in technical fields of Server/OEM System business practices.
  • Define customer requirements, develop and drive customization of server products.
  • Engaged with Management of OEM customers for product strategy and business operations.

- Engage with Engineering departments

  • Leverage existing resources and coordinate them for OEM customizations on required schedule.
  • Coordinate internal engineering resources to solve any technical and quality issues of the products.

- Engage with Production departments (Worldwide Production sites.)

  • Lead New Product Introduction (NPI) of OEM products to Production with OEM customer’s specifications.
  • Coordinate and drive solutions for technical/quality/material issues found during production stage.

- Engage with Operation departments.

  • Lead cross-function project team for sustaining stage supports, including On-Site Service, RMA, Failure Analysis, ECO implementation, EOL managements…etc.
  • Work with Material planning and purchasing teams to solve fulfillments, forecast, and other operation issues.

 

 

Qualifications:

  • Bachelor Degree minimum. BS/MS of engineering fields preferred. Business related is acceptable with related work experiences.
  • 15+ years of computer hardware design/manufacturing industry experiences. Server related is preferred.
  • Experienced in OEM business for computer/internet/telecommunication appliances or Server Products for major datacenters, cloud service providers.
  • Ability to communicate effectively with customers for technical and quality issues during development and production stage.
  • A positive can-do attitude with excellent communication skills.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms

• Lift, carry, push and pull in excess of 25 pounds

• Occasionally required to stoop, kneel, climb and balance

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Office, lab or warehouse environment setting shared with other staff members.

• Wet humid conditions, extreme heat or cold (weather), outdoor weather conditions.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.


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