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Principal Field Application Engineer

Date: Oct 15, 2021

Location: San Jose, California, United States

Company: Super Micro Computer

Job Req ID: 12160

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

 

The Sr./Principal Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:


Includes the following essential duties and responsibilities (other duties may also be assigned):

• Recruits, leads and mentors team of FAE'/s in support of revenue growth at all assigned accounts

• Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty

• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions

• Provides technical leadership in Pre-Sales and oversee implementation of such solutions

• Effectively engage with C-level technical customers, gain and maintain trust

• Highly technical problem solver who understands system architecture, hardware and software interaction

• Should possess basic HW debug skills

• Manage and leads product HW and SW engineers during product development

• Manage and leads teams during investigation and resolution of problems in the field

• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues

• Develop and review systems solutions, technical bid responses and presentations

• Work cross-department to ensure customer satisfaction and timely resolution of issues

• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs

•Ability to present the corporate brand, product messaging and solutions to customers

• Visit on-site facilities and operations to enable solution integration and issue resolution

• Some travel required (up to 25%)

Qualifications:


• Bachelor's or Master's degree in computer science, computer engineering, electrical engineering or with equivalent working experience

• Excellent communication skills and business sense required

• Minimum 17+ years related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired

• Strong background and experience with x86-based server architecture

• Solid HW system design and diagnostics skills

• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus

• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines

• Individual must be able to work effectively in a high pressure environment

Physical Requirements:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to sit for long periods of time.

• Able to input data into a computer and work with a computer screen for long periods of time.

• Occasional bending and standing.

• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.

• Lift, carry, push and pull up to 15 pounds.

Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Primarily works indoors in an office setting with controlled climate conditions

• May be susceptible to outdoor weather conditions (i.e., cold, heat, rain, and/or wind)

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.


Job Segment: Application Engineering, Field Engineer, Engineer, Electrical, Firmware, Engineering, Technology