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RMA Coordinator

Date: Aug 10, 2019

Location: San Jose, California, United States

Company: Super Micro Computer Inc

Job Req ID: 5474
About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is headquartered in San Jose, CA, is a global leader in high performance, high efficiency server technology and innovation. The RMA Coordinator that can work closely with all related departments to meet priority on customers’ requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. This position is primarily responsible for coordinating the return of customer products and providing excellent customer service to maintain effective business relationships.

Essential Duties and Responsibilities:

• Handling defective parts and dealing with vendors for RMA process

• Packaging and shipping coordination of incoming and outgoing power supplies

• Focusing on power supplies and related products for vendor return

• Physical inventory transfer within departments and inventory management

• Coordinating incoming and outgoing parts, and work to close open issues

• Focusing on outstanding RMA inventory with vendors for call back actions

• Working close with vendors for special parts request, FAR and feedback for urgent case

• Handle the day-to-day RMA Receiving activities

• Manage timely processing of RMAs to meet Service Agreements

• Maintain daily productivity / workflow reports and open issues

• Assist Customer Service with RMA Authorization processing as needed

• Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required

• Maintain, review and update process documentation on a regular basis; creating new documents as required

• Review current processes on a regular basis and implement new processes as required


• Minimum of AA degree or equivalent working experience preferred

• at least 3 years’ experience in electronics or computer industry as RMA coordinator preferred

• Excellent in written, interpersonal communications and organization skills

• Detail oriented and good time management

• Multi-tasking with effective decision making

• Independent person and also a strong team player

• Proficient with MS office

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms

• Lift, carry, push and pull in excess of 25 pounds

• Occasionally required to stoop, kneel, climb and balance

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Office, lab or warehouse environment setting shared with other staff members.

• Wet humid conditions, extreme heat or cold (weather), outdoor weather conditions.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Job Segment: Engineer, Warehouse, Cloud, Data Center, Technical Support, Engineering, Manufacturing, Technology

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