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Service Logistics Supervisor

Date: Nov 19, 2020

Location: San Jose, California, United States

Company: Super Micro Computer

Job Req ID: 10610
About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:


We are looking for a Service Logistics Supervisor to support Supermicro Global Service network by managing service parts inventory and logistics globally.  The candidate will be responsible for determining and ensuring that the right parts/equipment is delivered to the right locations, monitor and manage the stock levels and flow of goods, warehousing, etc. and will manage and improve the overall service related logistics.

Essential Duties and Responsibilities:
  • Manage and oversee global service inventory logistics with primary focus in US
  • Review and help draft contracts with 3PL and service partners
  • Review and source 3PL partners/brokers to facilitate and meet logistics demands for existing and new regions.
  • Processing and reviewing spare parts provisioning
  • Receiving, unpacking, delivering of server related goods
  • Monitor and maintain inventory stock levels for service spare parts
  • Processing invoices and purchase requests for service spare parts and depots
  • Checking in and out spare parts
  • Monitor, support and manage reverse logistics
  • Review and resolve discrepancies on demand and on regular established intervals (monthly and quarterly)
  • Document and improve processes for inventory control
  • Routine administrative work including data entry, labeling, and inventory counting
  • Work with various internal teams including accounting, shipping, and RMA to track and monitor the stock at all the service inventory locations and reconcile any discrepancies.
  • Work with 3PL partners to resolve logistics issues and discrepancies
  • Review and/or conduct audits on various processes with logistics partners such as storage, stock level management, and system configuration/records management.
  • Manage importing/exporting requirements for moving equipment in and out of international depots and document processes.
  • Review and analyze the service related logistics to determine and recommend improvements.
  • Determine the right parts and appropriate stock level based on the equipment configurations and guidelines.
  • Compile file inventory reports both on periodic and demand basis.
  • Prepare a periodic report on inventory status and logistics challenges/recommendations for management review.
  • Bachelor’s degree is preferred.
  • At least 3 years of experience in logistics is preferred.
  • Experience in importing/exporting and international logistics is preferred.
  • Experience and familiarity with quality control processes is preferred.
  • Experience in the service industry is preferred.
  • Experience in the IT industry is a plus.
  • Work logically and systematically.
  • Must be punctual and detail-oriented.
  • Good time management.
  • Ability to solve problems and make decisions as necessary.
  • Excellent oral and written communication skills.
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to sit for long periods of time.

• Able to input data into a computer and work with a computer screen for long periods of time.

• Occasional bending and standing.

• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.

• Lift, carry, push and pull up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Primarily works indoors in an office setting with controlled climate conditions

• May be susceptible to outdoor weather conditions (i.e., cold, heat, rain, and/or wind)

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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