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Solutions Manager

Date: Feb 19, 2021

Location: San Jose, California, United States

Company: Super Micro Computer

Job Req ID: 7456
About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

We have an exciting position for a Solutions Manager to join our server team. Solutions Manager will be responsible for achieving company objectives by working closely with various teams within the organization. The Solutions Manager will operate from a high level, broad-scale collaborative to create leveraged outcome based successes with vested customers. The Solution Manager will serve as the field subject matter expert on supermicro products and how products can positively impact our organizations revenue and customer retention.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Responsible for solutions and products revenue and customer retention

• Possess a big picture mind set in collaboration with the ability to always think beyond a single project or business domain

• Organizing additional technical resources within the organization to address client needs when necessary

• Define and provide creative solutions and overcoming constraints to meet customer requirements of the demanding market

• Perform duties with a consultative based mindset

• To understand and resolve challenges by collaborating with internal business partner and technical members

• Act as escalation point for Solutions Product Management team

• Overseeing deliverables and documentation as required, supporting Supermicro Solutions and Products organization

• Provide solutions and products overview training to internal organizations, partners, external resellers , and end customers

• Create solution with service centric mind-set from concept to reality within existing constraints

• Documenting and improve process in the overall service oriented architecture model and providing technical leadership and guidance to Global Service team

• Design, build, preconfigured and integrated solutions with emphasis on service

• Travel is required


• BSEE with 7+ years of relevant experience is desirable

• Demonstrates strong organization and planning skills

• Demonstrates understanding of how to successfully work in cross-functional organizations and impacts to schedules

• Strong initiative and ability to work in a self-directed environment

• Ability to lead extended teams and meet deadlines

• Strong understanding of PC Market trends and Supermicro customer needs

• Strong organizational and problem solving skills

• Ability to travel to meet customers

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to sit for long periods of time.

• Able to input data into a computer and work with a computer screen for long periods of time.

• Occasional bending and standing.

• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.

• Lift, carry, push and pull up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Primarily works indoors in an office setting with controlled climate conditions

• May be susceptible to outdoor weather conditions (i.e., cold, heat, rain, and/or wind)

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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