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Sr. Application Engineer

Date: Aug 7, 2019

Location: San Jose, California, United States

Company: Super Micro Computer Inc

Job Req ID: 5349

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro is looking for an experienced Senior Application Engineer to join our product support team. The ideal candidate will have the opportunity to work on the product solution and user experience on supermicro products. This person must be able to troubleshoot the use other tools/software to understand how to solve customer's issue. In this role you will collaborate with service teams,sales,design dngineers, product managers, warehouse, and operations to ensure customer satisfaction goal is met.

Essential Duties and Responsibilities:


Includes the following essential duties and responsibilities (other duties may also be assigned):

• Work directly with customers to resolve technical issues including motherboard, server systems, PC systems and computer peripherals on the phone, by E-mails, or go on-site

• Identify technical issues and resolve computer hardware and software problems

• Establish and maintain lines of communication with sales team to discuss services and technical issues

• Provide service to effectively resolve customer concerns and issues

• Travel with sales to customer sites to provide product presentation and support

• Continually develop knowledge base of current and new products

• Acts as the product expert, with deep technical understanding, engaging with both the product support team and development team to provide correct product solutions to customers.

• Engages closely with product management teams to bring product to life with optimized system configuration support

 

 

Qualifications:


• Bachelor's degree in Electrical Engineering with 3+ years of experience in PC/servers market (PC/Server/Workstation system product support and management preferred)

• Strong organizational and well-developed social skills

• Excellent telephone etiquette skills and onsite support skills

• Strong communication skill in both verbal and written

• Excellent knowledge of Server/Workstation products and services


• Highly analytical, creative, detail oriented, organized, good team player


• Self-starter approach to work, with an eagerness to consistently exceed objectives and improve processes


 

 

Physical Requirements:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to sit for long periods of time.

• Able to input data into a computer and work with a computer screen for long periods of time.

• Occasional bending and standing.

• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.

• Lift, carry, push and pull up to 15 pounds.

Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Primarily works indoors in an office setting with controlled climate conditions

• May be susceptible to outdoor weather conditions (i.e., cold, heat, rain, and/or wind)

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.


Job Segment: Application Engineering, Engineer, Warehouse, Electrical, Embedded, Engineering, Manufacturing, Technology

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