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Sr. Order Processing Specialist

Date: Aug 9, 2019

Location: San Jose, California, United States

Company: Super Micro Computer Inc

Job Req ID: 5581
About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Super Micro Computer, Inc. is currently seeking an Sr. Order Processing Specialist who is energetic and detail-oriented to support our fast growing organization. This role will be a member of the Accounting team in the company’s headquarters located in San Jose, CA. The Sr. Order Processing Specialist has the responsibility to manage customer orders on a daily basis. They are the key link in communication with our sales and shipping for order/billing questions. The individual works closely with our sales, credit, AR and shipping departments to ensure that every order is processed and delivered on time. A strong business acumen and the ability to reason through ever changing scenarios are necessities for this position. Taking the initiative, strong math skills, and the ability to anticipate problems before they happen are also essential for success in this position. The candidate must work well with a team of people who are committed to continuing the company's high growth rate.

Essential Duties and Responsibilities:

The Sr. Order Processing Specliast responsibilities will include, but not limited to:

  • Receive and review sales orders on daily basis to ensure all documents are correct and matching PO before releasing order.
  • Approve orders for warehouse processing.
  • Prepare and approve documents for engineer or marketing departments to send out testing/ marketing/ trade show samples in a timely manner.
  • Review Asia drop shipment orders from export control specialist.
  • Collect and prepare Asia drop shipment paperwork for billing.
  • Process online billing transactions.
  • Resolve billing discrepancies in timely manner.
  • Void and re-bill, issue production plan, billing only order.
  • Follow SOPs to ensure order adherence to SOX requirements and procedures.
  • High School diploma with 7+ years Order Processing Services, and/or Customer Service related experience. AA degree preferred but not required.
  • Excellent communication skills (both written and verbal)
  • Comfort level establishing processes and developing standards
  • Requires a strong work ethic, with an emphasis on teamwork and positive attitude
  • Ability to multi-task and drive results in fast-paced environment
  • Must have strong attention to detail and excellent PC skills
  • Experience with SAP a plus.
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to sit for long periods of time.
• Able to input data into a computer and work with a computer screen for long periods of time.
• Occasional bending and standing.
• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.
• Lift, carry, push and pull up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Primarily works indoors in an office setting with controlled climate conditions
• May be susceptible to outdoor weather conditions (i.e., cold, heat, rain, and/or wind)

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Job Segment: ERP, Warehouse, Cloud, SAP, Data Center, Technology, Manufacturing

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