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Sr. Sales Support Specialist

Date: Jan 5, 2022

Location: San Jose, California, United States

Company: Super Micro Computer

Job Req ID: 15879

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicros sales team is looking for a dynamic Sr. Sales Support Specialist person to assist our Sr. Sales team in managing customer orders. Be a part of a fast paced, energetic work environment working with potential customers and facilitate the end to end sales process administration. The Sr. Sales Support Specialist position will also be a liaison across different functions, provide product information to clients, and other duties.

Essential Duties and Responsibilities:

The Essential Duties include but not limited to following areas:

• The person will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents

• Monitor inventory, follow up ETA with purchasers

• Act as a liaison between sales, purchasing, production, procurement, and logistics departments

• Provide assistance for intra-company project coordination between sales and non-sales departments

• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns

• Develop superior customer service relationships with prospects

• Produce daily reports for clients

• Be back-up for the supervisor and team members

• Additional duties per supervisors request


• BA/BS degree preferred

• 5 years of relevant industry experience preferred

• Experience in data entry, scheduling production and tracking orders

• A self-starter who can effectively work within a strong team culture

• Must have strong and effective professional communication skills written, speaking, and presentation

• Experience in customer service and dealing with clients directly, problem solving skills a must

• Work well in a high pressure environment with tight deadlines

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to sit for long periods of time.

• Able to input data into a computer and work with a computer screen for long periods of time.

• Occasional bending and standing.

• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.

• Lift, carry, push and pull up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Primarily works indoors in an office setting with controlled climate conditions

• May be susceptible to outdoor weather conditions (i.e., cold, heat, rain, and/or wind)

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Job Segment: Clerical, Cloud, Data Center, Data Entry, Administrative, Technology