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System Solutions Manager

Date: Nov 15, 2020

Location: San Jose, California, United States

Company: Super Micro Computer

Job Req ID: 9841
About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is seeking a System Solutions Manager to join our Product Management team in the headquarters located in San Jose, CA. This individual will be required to work in cross-functional environment to resolve complex issues, helping to promote and enable operations to fulfill roadmap expectations to internal teams and externals customers. In addition, the System Solutions Manager will be responsible for providing support to sales and customers for all inquiries related to Supermicro's total solution optimizations, able to conduct technical presentation to both internal and external clients.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

  • Work with sales and customers to provide support on any integrations they need to develop
  • Work closely with both internal and external clients on the development of in-house products
  • Collaborate in developing positioning material - use cases, technical value, and competitive differentiation
  • Demonstrate our products to customers on site, remote webinars, special events such as conferences and trade shows
  • Serve as technical advisor – lead cross-functional teams to design data center IT solution proposals to influence and win enterprise customer decision on RFI, and RFP
  • Lead engineering, service and technical support organizations to resolve all customer issues ensuring operational excellence in post-sales system and technology deployments
Qualifications:

Basic Qualifications:

  • Bachelor’s degree in Electrical Engineering, Computer Engineering, or Mechanical Engineering; or equivalent experiences
  • Familiar with computer/server hardware

Preferred Qualifications:

  • 3+ years of experience in computer/server environment, prior experience in product management on computer/server hardware is strongly desirable
  • Strong knowledge in server architectures, able to design optimal data center solutions proposal based on client’s requirements
  • Solid communication skills in verbal, written, and communication – ability to communicate effectively with customers to promote, answer questions, and receive feedback
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms

• Lift, carry, push and pull in excess of 25 pounds

• Occasionally required to stoop, kneel, climb and balance

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Office, lab or warehouse environment setting shared with other staff members.

• Wet humid conditions, extreme heat or cold (weather), outdoor weather conditions.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.


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