Customer Service Coordinator

Job Req ID: 30565

Essential Duties and Responsibilities:

1. Incoming RMA packages login, receiving.

2. Open RMA packages and perform physical and visual inspection.

3. Keeping track of return record and following up on related process with vendors.

4. Review and process RMA requests, and check status for customers.

5. Receives phone calls, answers questions, communicates directly with customers on RMA issues.

6. Handling shipping process for RMA packages.

7. Organize and maintain cleanliness at receiving dock and warehouse at all time

8. Assist in parts transferring in between departments and buildings.

9. Maintain daily reports and documents handling.

Qualifications:

1. Strong communication and management skills.

2. Detail oriented and good time management.

3. Independent person and a strong team player.

4. Customer relations experience.

5. Microsoft Office knowledge

6. Fluent in English.

7. Computer components knowledge