IT Engineer

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Essential Duties and Responsibilities:

1. Provide installation, configuration, and ongoing support for hardware devices, including PCs, tablets, mobile devices, printers, and other specialized equipment.
2. Provide software support and local IT infrastructure services to ensure stable operation of office systems and applications.
3.  Perform troubleshooting and technical support for end-user computing environments, including hardware, software, and office automation systems.
4.  Provide IT support for various operational environments across the organization, ensuring system availability and smooth daily operations.
5. Collaborate with cross-region IT teams to support global IT operations and resolve technical issues.
6. Participate in backup and redundancy planning and management to ensure system reliability and business continuity.
7.  Assist in IT project planning and execution, including system implementation, coordination, and progress tracking.
8.  Create and maintain IT SOP documentation to standardize operational processes.
9.  Support IT systems and devices used by different departments, ensuring stable connectivity, system functionality, and user productivity.
10.  Perform other tasks assigned by supervisors to support departmental and organizational objectives.

Qualifications:

1. Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
2. Work Experience:  At least 2–3 years of experience in IT support, Helpdesk services, or IT infrastructure operations.
3. Technical Skills: 

• Familiar with Windows operating systems and common office productivity software.
• Experience in troubleshooting hardware, software, network connectivity, and end-user computing environments.
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and LAN connectivity.
• Experience supporting enterprise systems, IT service management platforms, or ticketing systems is preferred.

    4. Professional Skills:

• Strong problem-solving and troubleshooting skills with the ability to handle multiple technical issues efficiently.
• Good communication and interpersonal skills with the ability to collaborate with cross-functional teams.
• Ability to prioritize tasks and respond to technical issues in a timely manner.

    5. Preferred Qualifications: Experience supporting enterprise IT environments across multiple departments is a plus.