Program Manager

Job Req ID: 26797

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Essential Duties and Responsibilities:

Include the following essential duties and responsibilities (other duties may also be assigned):

• Work closely with sales and customers to provide support on any integrations they need to develop, i.e.: contribute to customer RFPs and partner SOWs

• Develop and deliver a clear strategy and partner closely with marketing, engineering, and business development to provide a complete server solution to customers.

• Leverage strong technical background to support customer requirements

• Have a “roll up the sleeves” attitude and work closely with engineers to help setup & demonstrate Gaudi2/3 product features and benefits at customer sites, webinars, and special events.

• Engage with customers at various levels including senior executives, engineering, and product marketing to convey our capabilities and vision, and understand their challenges and requirements

• Escalate critical issues to high-level management as needed

• Provide product trainings to internal teams, sales teams and customers

• Provide customer support to both internal and external as needed

Qualifications:

•Bachelor or Master degree in computer science or other engineering degrees, or

•5+ years of experience working with Server system at large scale is preferred.

•Hands-on experience in project/product management or sales/ business development.

• Support product marketing and/or product management role, must have managed a number of products from initial concept through development, launch, and end-of-life.

• Good understanding of server manufacturing, lifecycle management and FW revision control

• Experience in customer facing positions in data center industry.

• Strong presentation skills

• Exceptional communication is a must - proven ability to communicate effectively with customers to promote, answer questions, and receive and act on feedback is required.