Sr. Application Engineer

Job Req ID: 24590

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

1.Engages closely with product management to bring quality technical support, product development support , and ECO implementation on time.

2.Work directly with customers to resolve technical issues including hardware, software, BIOS, and peripherals.

3.Identify technical issues and resolve computer hardware & software problems.

4.Establish and maintain lines of communication with sales team to discuss services and technical issues.

5.Provide service to effectively resolve customer concerns and issues

6.Acts as the product expert, with deep technical understanding, engaging with both the product support team and development team to provide correct product solutions to customers.

Qualifications:

1.Minimum 5+ years of technical support experience in the Embedded/IoT market

2.Proactive self-starter approach to work with R&D, PM, and customers to come up with comprehensive solution to customers on time.

3.Advanced and wide knowledge of embedded/IoT hardware platform, BIOS, I/O connectivity, peripheral, and software to duplicate and identify technical issues.

4.Highly analytical, patient, detail oriented, organized, and perfect team player.