Sr. Customer Quality Management Engineer

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Essential Duties and Responsibilities:

1. Coordinate and host customer factory visits and support customer audits.
2. Handle shipment quality issues, including RMA cases and customer complaints.
3. Manage quality activities for existing and new OEM system projects.
4. Respond to customer questionnaires and provide required quality documentation.
5. Support customer product verification and inspection activities at external locations.
6. Perform quality data analysis and collaborate with cross‑functional teams to resolve issues.
7. Drive continuous improvement to enhance product quality and customer satisfaction.

Qualifications:

Education & Experience

• Bachelor’s degree in Engineering, Quality Management, Industrial Management, or related field.
• 5 years of experience in quality engineering, customer quality support, or manufacturing quality roles.
• Experience interacting with customers or handling customer quality issues is preferred.

Skills & Competencies

• Strong communication skills with the ability to interact professionally with customers and internal teams.
• Good problem‑solving and issue‑analysis capability.
• Familiarity with basic quality tools (8D, 5 Why, Fishbone, PDCA).
• Ability to prepare reports, respond to customer inquiries, and manage documentation clearly.
• Good task‑management skills, able to handle multiple priorities.
• English or Japanese reading/writing proficiency is preferred for customer documentation.

Personal Attributes

• Customer‑focused mindset and strong sense of responsibility.
• Detail‑oriented with good teamwork and coordination skills.
• Proactive, willing to learn, and able to work under pressure.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.