Sr.Service Engineer

Job Req ID: 24244

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Essential Duties and Responsibilities:

• Onsite service deployment including cabling and test.
• 7x24 Standby for Help Desk for customer contact through omnichannel.
• Initial diagnosing based on failure description.
• 7x24 Standby for Onsite Support Troubleshooting, and debugging issues.
• Return defective spare parts after replacement to proceed RMA process.
• Resolving customers issues and concerns for customer satisfaction.

Qualifications:

• Bachelor’s degree in EE or CE preferred, associate degree in engineering will be considered.
• 5-yrs experience of product service/repair in computing industry
• Able to stand by for 7x24 urgent task resolution.