Technical Program Manager (BMC)

Job Req ID: 25114

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Essential Duties and Responsibilities:

* Enable new BMC features, including competitive analysis, industrial standard study, and critical feature planning for each generation platforms

* Drive competitive software/firmware product feature requirements and technical design guideline to meet company's goal

* Collaborate with BMC product managers, BMC software architect, engineers, and technical staff to define product specification with technical requirements

* Manage both feature request and issue support request from customers

* Manage schedule and issues, provide project status updates to stakeholders, and escalate problems as necessary

* Communicate clearly and coordinate effectively with cross-functional teams, vendors and 3rd party partners

* Develop training material for customer and internal trainings as required

* Suggest and plan improvements to product, solution and process

Qualifications:

* Bachelor's degree in EE, CS, CE-related or equivalent practical experience

* 5 years of experience in software/firmware (e.g. BMC) engineering in Tier 1 server systems management software/firmware solutions

* Experience in developing technical specification and design documents

* Effective written and verbal presentation and communication skills in English

* Flexible and able to work effectively in a fast-paced environment as a member of a cross-functional team and as an individual contributor

* Experience in technical support service to customer