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Field Application Engineer (FAE)

Date: Jun 13, 2022

Location: Berlin, Germany

Company: Super Micro Computer

Job Req ID: 17998

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

 
FAE is responsible for highly technical and engineering activities in high end computer server and storage systems . Individual contributor will work closely with Sales and Extended Teams to ensure overall technical design proposal meets customer requirements. FAE/SE will have in-depth, hands-on experience with Supermicro Server/Storage and Switching Products and Solutions, Competitors Products and Services, with the ability to present and demonstrate those solutions to Customers and Partners. FAE/SE is a critical part of Pre and Post Sales cycle and must be capable of displaying in-depth technical knowledge of Supermicro and competitive products and solutions as well as technologies and market drivers. Including,  large OEM related opportunities, one of the key measures will be Design Wins and transforming them to product management and revenue.

Essential Duties and Responsibilities:

 
•    Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions;
•    Provides technical leadership in Pre-Sales and oversight in implementation of such solutions;
•    Highly technical problem solver who understands system architecture, hardware and software interaction;
•    Manage and leads product HW and SW engineers during product development;
•    Manage and leads teams during investigation and resolution of problems in the field;
•    Has a good understand of firmware, drivers, OS, Applications and their interaction that can cause system issues;
•    Develop and review systems solutions, technical bid responses and presentations;
•    For OEM projects, be able to convert them to Design Wins and transform them into revenue opportunities;
•    Work cross-department to ensure customer satisfaction and timely resolution of issues;
•    Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs;
•    Ability to present the corporate brand, product messaging and solutions to customers;
•    Visit on-site facilities and operations to enable solution integration and issue resolution;
•    Some travel required;
•    Aptitude to work remotely and at customer site.
 

Qualifications:

•    Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred;
•    Minimum 5 to 10 years related experience with Data Center or IT Infrastructure experience desired;
•    Strong background and experience with x86-based server architecture;
•    Solid HW system design and diagnostics skills;
•    Experience with Firmware, Linux, Windows and virtualization platforms required;
•    Experience in vertical markets segments such as Finance, Banking, Manufacturing, Retail, Healthcare, Education, Govt. and others;
•    Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines;
•    Languages: German, English;
•    Individual must be able to work effectively in a high-pressure environment.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.


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