Director, Solutions Management

Job Req ID: 26584

Essential Duties and Responsibilities:

• Define product and solution strategies to penetrate the target markets.

• Act as a trusted technical advisor to the strategic customers, lead the strategic conversations and engagements to prove and deliver solutions.

• Manage relationship with ecosystem partners, lead internal and external teams to design and engineer the solutions which best meet customers' needs and accelerate revenue growth.

• Hold accountable for resolving customer issues ensuring operational excellence in the whole business engagement process.

• Watch industry trend, collect market feedback, and bring back customer requirements to backend Product teams and contribute to company's product and solution strategy.

• Achieve assigned business goals. Build up successful stories and replicate to other regions.

Qualifications:

• Bachelor’s degree in engineering; Master degree is a plus.

• 15 years of work experience in server, storage, or network system engineering and datacenter technologies with at least 10 years of experience in team leading.

• 10 years of customer experience in Cloud, Telecom, or enterprise domains.

• Excellent analytics and problem-solving skills, ability to lead the team to resolve complex issues with high level of ambiguity

• Solid interpersonal skills in verbal, written, and presentation with outstanding organization skills to lead cross-functional teams to business success.