IT Technical Program Manager

Job Req ID: 27254

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Essential Duties and Responsibilities:

1. Maintain and standardize IT process documentation including SOPs, guides, and workflows
2. Assist with planning and coordination of process rollout across sites
3. Ensure documentation compliance with audit and policy standards
4. Coordinate with stakeholders to gather requirements and maintain alignment
5. Track changes, maintain version control, and organize documentation repositories
6. Support development of performance indicators and reporting standards
7. Communicate process updates to relevant users and teams
8. Prepare progress reports, tracking logs, and support documentation reviews
9. Manage IT program timelines, risk registers, status reports, and milestone tracking
10. Facilitate project meetings, document action items, and ensure deliverable follow-through
11. Support coordination between regional IT and global teams for project execution

Qualifications:

• Bachelor’s degree in information systems, Business, or related field
• 2+ years of experience in IT project coordination, documentation, or process support
• Strong organizational skills with attention to detail in documentation and task tracking
• Basic understanding of IT operations and business workflows
• Excellent communication and coordination skills in both English and Mandarin
• Experience with documentation platforms such as SharePoint or similar tools

Preferred / Nice to have:

• Experience supporting multi-site or regional projects
• Familiarity with process frameworks such as ITIL, ISO 27001, or audit readiness
• Knowledge of project management methodologies (Agile, Waterfall)
• Experience with project tracking tools (Gantt charts, RAID logs, task boards)
• Certifications such as PMP, PRINCE2, or ITIL Foundation