Sr. Service Engineer

Job Req ID: 26835

Essential Duties and Responsibilities:

• Onsite service deployment including cabling and test.
• Help Desk for customer contact through omnichannel.
• Initial diagnosing based on failure description.
• Troubleshooting, and debugging issues.
• Return defective spare parts after replacement to proceed RMA process.
• Resolving customers issues and concerns for customer satisfaction.

Qualifications:

1. Bachelor’s degree in EE or CE preferred, associate degree in engineering will be considered.
2. 5-yrs experience of product repair/failure analysis in computing industry
3. Basic level of English capability is required