Sr. Solution Engineer

Job Req ID: 28596

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.  We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

As a Sr. Solutions Engineer you will be part of the Supermicro Global Service Installation Team and help build a world-class service organization. Perform rack-&-stack installations for high-density server hardware, networking gear, and structured copper/fiber optic cabling according to datacenter specifications. Deliver Tier-2/3 technical support for deployed hardware and system software, conducting on-site diagnostics, break-fix repairs, and root-cause isolation. Partner closely with the Solutions Manager to streamline daily datacenter operations, deployment schedules, and service desk workflows to elevate overall delivery standards.

This role demands international travel and occasionally extended working hours. Job opening is based out of Germany (Frankfurt/Munich/Berlin/Stuttgart).

Essential Duties and Responsibilities:

• Perform physical installation, rack and stack, cabling, and networking of data center hardware.
• Assist/support in the implementation of server, storage, and network equipment.
• Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Work with the engineering team to ensure hardware is installed correctly according to specifications.
• Perform quality checks and test functionality after installation.
• Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers.
• Refer complex issues to higher level support teams when necessary.
• Be willing to travel (internationally) to carry out installations at customers sites or solve issues in data centers.
• Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times.
• Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management.
• Document fault triage, develop knowledge base content, and contribute to training materials.
• Present technical findings and reports as needed.

Qualifications:

• Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered.
• 5+ years of experience supporting and maintaining complex server, storage, and networking environments.
• Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations.
• Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery.
• Familiar with both Windows and Linux operating environments; certifications are a plus.
• Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis.
• Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC).
• Excellent communication, time management, and multitasking skills.
• Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment.
• Capable of lifting up to 50 lbs and standing for extended periods.
• Capable of speaking and writing both English and Arabic languages.
• Familiarity with basic Linux navigation is required.
• Maintain flexibility for shift work, weekends, and holidays, based on business needs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.