Field Applications Engineer

Job Req ID: 25733

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

The Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:

1. Technical Support
Serve as the primary technical contact for customers, offering expertise on product features, architecture, and capabilities.
Provide technical solutions for customer requirements, troubleshooting, and resolving issues during development and deployment.

2. Pre-Sales Engineering
Collaborate with the sales team to understand customer needs and propose suitable hardware/software solutions.
Deliver technical presentations, demonstrations, and proof-of-concept prototypes to showcase the value of the company’s offerings.
Assist customers in understanding how the product aligns with their application requirements.

3. Post-Sales Support
Ensure seamless integration of products by offering hands-on assistance, training, and guidance during the implementation phase.
Act as a customer advocate to relay feedback to internal teams for continuous product improvement.

4. Product Expertise and Development
Maintain up-to-date knowledge of the company’s product lines and the latest industry trends.
Collaborate with R&D and engineering teams to provide input on product enhancements based on customer feedback and market demands.

5. Documentation and Reporting
Prepare technical documentation, application notes, and user guides for internal and external use.
Document and communicate customer needs, technical challenges, and opportunities to internal stakeholders.

6. Customer Relationship Management
Build and maintain strong, long-term relationships with customers by acting as a trusted technical advisor.
Collaborate with cross-functional teams to deliver high-quality solutions that meet or exceed customer expectations

Qualifications:

1. Education and Experience
•Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or a related technical field.
•5+ years of experience in technical support, application engineering, or a related role.
2. Skills
•Strong knowledge of hardware/software systems, including expertise in areas such as:
•High-performance computing (HPC)
•AI/ML
•Networking
•Storage solutions
•Proficiency in diagnosing and troubleshooting complex technical issues.
•Strong presentation, communication, and customer-facing skills.
•Familiarity with product lifecycle management and technical marketing.
3. Technical Tools
•Experience with diagnostic tools, programming languages, or simulation software.
•Knowledge of key industry standards and platforms (e.g., Intel/AMD architectures, GPU computing, cloud platforms).
4. Additional Competencies
•Ability to work independently and in dynamic environments.
•Willingness to travel to customer sites for meetings and on-site support.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.