Service Technician

Job Req ID: 23249

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Why This Role Matters

• Post-Sales Support Impact: As a Service Technician, you will play a crucial role in resolving server system issues and ensuring smooth customer operations.
• Customer Satisfaction Focus: Your hands-on technical expertise and interpersonal skills will directly impact the quality of service delivered to our customers.
• Critical Role in Operations: By troubleshooting and repairing systems, you will help customers maintain their critical infrastructure, contributing to their success.

What You'll Do

• On-Site Field Repairs: Work in a Datacenter environment at customer locations, providing on-premise repair and maintenance of server systems.
• Issue Resolution: Determine the root cause of technical issues, research solutions, and implement corrective actions, escalating unresolved issues when necessary.
• Customer Engagement: Interact directly with customers to clarify problems, provide solutions, and ensure customer satisfaction through prompt and efficient service.
• Team Collaboration: Work closely with engineers, account managers, and developers to ensure all service-related issues are handled smoothly and professionally.
• Service Excellence: Uphold high standards of service quality, managing escalations professionally and contributing to training materials and fault triage.
• Flexible Scheduling: Be prepared to work flexible hours, including weekends and holidays, to meet customer needs.

What You'll Bring

Essential Qualifications:

• Education: Associates or Bachelor's degree preferred, or equivalent relevant experience (including military or CLEP qualifications).
• Experience: 2+ years of hands-on experience with server systems (Supermicro, EMC, DELL, HP).
• Skills: Excellent customer service skills, conflict resolution experience, and proficiency in touch-typing (40+ WPM).
• Technical Knowledge: Background in Linux or networking is a plus.
• Travel: Ability to travel up to 15 days per year as needed.
• Work Authorization: Must be authorized to work in the US without sponsorship.
• In-Office Requirement: Regular in-office attendance is required, as the role involves participation in team meetings, training, and other on-site activities.

What We Offer

• Competitive Compensation and Benefits: We offer a comprehensive benefits package that includes health insurance, paid time off, and opportunities for career growth.
• Impactful Work: Your technical expertise will directly affect customer satisfaction and the continued success of Supermicro’s products and services.
• Growth Potential: Supermicro is committed to fostering your professional development and providing opportunities for advancement within the company.
• Collaborative Culture: Join a team of dedicated professionals who value innovation, collaboration, and a supportive work environment.

Salary Range

$24.00/hr - $42.00/hr 

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.