Service Technician

Job Req ID: 23250

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Why This Role Matters

• Critical Post-Sales Support: As a Service Technician, you will be the key player in resolving server system issues, ensuring that customer operations run smoothly.
• Customer-Centric Excellence: Your direct involvement with customers will drive satisfaction through timely, effective solutions and exemplary service.
• Hands-On Contribution: This role offers the opportunity to apply your technical expertise in real-world environments, repairing and troubleshooting server systems.

What You'll Do

• Field Work & Repairs: Primarily work in a Datacenter environment, providing on-premise repair and maintenance of server systems at customer facilities.
• Issue Resolution: Determine technical issues, research solutions, and resolve problems through effective troubleshooting and escalation as needed.
• Customer Engagement: Collaborate with customers to clarify issues, fulfill requests, and ensure the timely resolution of technical problems.
• Team Collaboration: Work with engineers, account managers, and other technical teams to improve service quality and contribute to training materials and fault triage.
• Flexibility: Be available to work flexible hours, including weekends and holidays, to meet the needs of customers and the business.

What You'll Bring

Essential Qualifications:

• Education: Associates or Bachelor's degree preferred, or equivalent relevant experience, including military or CLEP qualifications.
• Experience: 2+ years of hands-on experience with server systems (Supermicro, EMC, DELL, HP).
• Skills: Strong customer service skills, conflict resolution experience, and proficiency in touch-typing (40+ WPM).
• Technical Knowledge: A background in Linux or networking is a plus.
• Travel: Ability to travel up to 15 days per year as required.
• Work Authorization: Must be authorized to work in the US without sponsorship.
• In-Office Requirement: Regular in-office attendance is required for team collaboration, meetings, and training sessions.

What We Offer

• Competitive Compensation and Benefits: We offer a comprehensive benefits package that includes health insurance, paid time off, and opportunities for career growth.
• Impactful Work: Your hands-on work will directly contribute to customer satisfaction and the success of Supermicro products.
• Growth Potential: Supermicro is committed to fostering your career development with training programs and promotion opportunities.
• Collaborative Culture: Join a team of dedicated professionals in a supportive and dynamic work environment.

Salary Range

$24.00/hr - $42.00/hr 

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.