Service Solution Manager

Job Req ID: 28228

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Essential Duties and Responsibilities:

Essential Duties and Responsibilities:
•    Own the onsite service sections of RFPs, RFIs, and customer proposals for APAC.
•    Review customer RFP requirements related to SLA, response time, coverage hours, escalation, spare parts, and onsite support model.
•    Define clear and executable service scope, assumptions, and exclusions for each proposal.
•    Work closely with Sales to ensure service commitments are realistic and aligned with regional service capability.
•    Coordinate with HQ RFP and service teams to review, align, and finalize service responses.
•    Support RFP clarification calls and follow-up questions related to onsite service.
•    Act as a service interface between Sales, TAMs, Field Service, and HQ teams.
•    Ensure smooth handover from RFP approval to service execution.
•    Support continuous improvement of service proposal templates and standard service offerings.
•    Participate in regular RFP review and alignment meetings.
•    Ensure APAC service messaging is consistent with global service strategy.

Qualifications:

•    Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field; a Master’s degree is a plus.
•    8+ years of experience in solution management, pre-sales, product management, technical account management, or related roles in enterprise IT environments.
•    Strong technical understanding of enterprise servers, storage, networking, and data center infrastructure.
•    Proven experience responding to RFPs and RFIs, including solution design, service scope definition, and customer requirement analysis.
•    Ability to translate complex technical and operational requirements into clear, executable service proposals.
•    Demonstrated experience working closely with Sales, Service, Product, and Engineering teams.
•    Solid project and program management experience; PMP certification or equivalent is strongly preferred.
•    Strong written and verbal communication skills for customer-facing and internal alignment.
•    Experience working across APAC regions and collaborating with global teams.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.