Service Logistics Specialist

Job Req ID: 25343

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

We are seeking a detail-oriented and proactive IT Support and Logistics Coordinator to join our team. This role bridges the gap between technical support and administrative functions, ensuring smooth operations in a dynamic IT environment. The ideal candidate will be responsible for supporting technical teams, managing inventory, coordinating shipments, and maintaining organized records of logistics and administrative tasks.

Essential Duties and Responsibilities:

Manage schedules, documentation, and communication for the onsite service team.

Maintain and organize files, databases, and records of inventory and assets.

Coordinate shipping, receiving, and tracking of IT equipment and parts.

Oversee inventory management, including stock levels and procurement.

Work with engineer, TAM, PM, ACCT, and RMA for needed reports and inventory reconciliation.

Ensure timely delivery of parts and equipment to meet project deadlines.

Provide first-level troubleshooting for hardware and software issues as needed.

Assist in deploying IT systems and equipment in collaboration with the technical team.

Qualifications:

Four years experience working in the IT industry preferred.

Bachelor's degree is highly desirable but not required.

Strong organizational and multi-tasking skills.

Familiarity with IT systems, hardware, and basic troubleshooting.

Experience with inventory and logistics management.

Proficiency in tools like MS Office, Google Suite, database management, inventory tracking software, and ticketing systems.

Excellent communication skills to interact with vendors and team members.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.