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Sr. Field Application Engineer

Date: Jun 18, 2022

Location: Mexico City, Mexico, Mexico

Company: Super Micro Computer

Job Req ID: 17620

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Senior FAE/Systems Optimization Engineer is responsible for technical sales activities in new and existing opportunities. Individual contributor will work closely with Sales and Extended Teams to ensure overall technical design proposal meets customer requirements. FAE will have in-depth, hands-on experience with Supermicro Server/Storage/Embedded and Switching Products and Solutions, Competitors Products and Services, with the ability to present and demonstrate those solutions to Customers and Partners. FAE is a critical part of Pre and Post Sales cycle and must be capable of displaying in-depth technical knowledge of Supermicro and competitive products and solutions as well as technologies and market drivers. For OEM related opportunities, one of the key measures will be Design Wins and transforming them to product revenue.

Essential Duties and Responsibilities:

• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions

• Provides technical leadership in Pre-Sales and oversee implementation of such solutions

• Highly technical problem solver who understands system architecture, hardware and software interaction

• Should possess basic HW debug skills

• Manage and leads product HW and SW engineers during product development

• Manage and leads teams during investigation and resolution of problems in the field

• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues

• Develop and review systems solutions, technical bid responses and presentations

• Work cross-department to ensure customer satisfaction and timely resolution of issues

• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs

• Ability to present the corporate brand, product messaging and solutions to customers

• Visit on-site facilities and operations to enable solution integration and issue resolution

• Some travel required (up to 25%)


• Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred

• Excellent communication skills and business sense required

• Minimum 5 year related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired

• Strong background and experience with x86-based server architecture

• Solid HW system design and diagnostics skills

• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus

• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines

• Individual must be able to work effectively in a high pressure environment

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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