Associate Repair Engineer

Job Req ID: 30013

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.  We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

Super Micro Computer B.V. is looking for Associate Repair Engineer to work in the RMA/Repair Department located in the Netherlands, who has good repair experience and soldering skill to perform RMA Repair job.

Essential Duties and Responsibilities:

• Lead team members to complete server repairs according to the schedule and assist them in resolving technical issues.
• Train new team members on server repair procedures and provide support to the testing team when needed.
• Develop clear and easy-to-follow testing SOPs for technicians. After resolving a problem, complete the required documentation and share it with the team.
• Study the testing SOP whenever a new server model is announced, and share repair experiences with team members to continuously improve team capability.
• Ensure repaired products are returned to customers on schedule, and regularly monitor team members’ repair progress and quality.

Qualifications:

• Diploma or above in Electronics, Electrical Engineering, Computer Engineering or related fields.
• Minimum 2 years of experience in computer or server hardware repair and troubleshooting
• Experience in leading or mentoring junior technicians is a plus.
• Willing to learn new product knowledge and conduct testing.
• Good problem-solving skills and ability to follow technical procedures.
• Good communication and teamwork skills.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.