Product Engineer

Job Req ID: 28241

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro is seeking a Product Engineer to help define and support advanced cloud and data‑center hardware solutions while working closely with customers and cross‑functional teams. The ideal candidate should have a solid server hardware knowledge, strong communication skills, and the ability to turn customer needs into technical requirements.

Essential Duties and Responsibilities:

• Leverage strong technical background to create technical product requirements for cloud/data center infrastructure solutions based on customer requirements, industry trends and business requirements.
• Engage with customers at various levels including senior executives, engineering, and product marketing to convey our capabilities and vision, and understand their challenges and requirements.
• Escalate critical issues to high level management and vendors for solution as needed.
• Provide product trainings to internal teams, sales teams and customers.
• Provide 3rd level customer support to both internal and external as needed.

Qualifications:

• Bachelor or Master's degree in Computer Science, Electrical Engineering, or Computer Engineering is desirable.
• Expert knowledge in server hardware is mandatory.
• Excellent capacity to learn and gain skills on new topic fast.
• Communication and presentation skill is a must, able to communicate effectively with customers to promote, answer questions, and receive feedback.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.