Sales Operations Specialist

Job Req ID: 29612

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.  We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

Supermicro's sales team is looking for a dynamic Sales Operation Specialist to assist our Sales Department in managing Sales related procedure, account set up, training etc. The position will also be a liaison across different functions, department, and other duties. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Essential Duties and Responsibilities:

• EMEA Flagship accounts, dedicated large project management with cooperation sales and other team members
• Ensure high customer satisfaction through the timely delivery of orders while working closely with the sales support team
• Drive service-related activities and improve service operations by working closely with the BV and US service teams
• Prepare advance notifications and follow up with the service team to ensure timely completion of spare-parts requests
• 3rd party KCs vendor managment & product information (Drives, MEMs)
• Collect and share product, price trend and market information from key vendors, including SanDisk, Solidigm, Micron, Samsung, and SK Hynix
• Monitor the EMEA monthly FCST
• Review monthly forecast levels and provide status reports to regional leadership
• Support new sales hire Onboarding and operation trainings (tools, systems)
• Helping regions with limited resource to run new sales training focusing on sales tools and processes

Qualifications:

• High School Diploma required, AA degree preferred
• 3-5 years’ tech industry experience preferred
• Experience in data entry, scheduling production and tracking orders
• Possesses strong professional communication skills including: phone, written/E-mail and presentation
• Experience in customer service and dealing with clients directly, must have problem solving skills
• Consistent track record of meeting or exceeding assigned jobs
• Must possess strong computer skills with word and excel
• Organizational skills a must

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.