Sales Support Specialist

Job Req ID: 24352

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.  We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

Supermicro's sales team is looking for a dynamic Sales Support Specialist person to assist our Sr. Sales team in managing customer orders. The Sales Support Specialist position will also be a liaison across different functions, provide product information to clients, and other duties. This position is responsible for sales account maintenance, provide technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned): 

• Daily EMEA sales support and act as back up for Sales Team when needed. 
• Processing a high volume of product orders and tracking all assigned sales orders.
• Continuous follow up of estimated time of delivery (ETD) and estimate time of arrival (ETA) of products and goods.
• Support the Sales team with all related to sales activities to improve efficiency and grow Sales Revenue.
• Communicate and coordinate effectively with internal stakeholders (Product Management, Finance) within the Netherlands and US.
• Dealing with and responding to high volumes of emails.
• Ensure internal processes and procedures are followed and educate the customer where needed.

Qualifications:

• Diploma with similar position experience or Bachelor’s degree (or higher)
• Highly organized with excellent time management skills
• 3-5 years’ tech industry experience preferred
• Excellent written and verbal communication skills 
• Fluency in English and possibly other second Eastern European language (or both)
• An administrative, customer services or sales background is preferred 
• Good IT skills (Microsoft office suite / CRM systems)
• Detail oriented, proactive team player with ability to prioritize own workload
• The ideal candidate is service oriented and has an excellent communication skills with a pleasant and helpful personality. 

Salary Range

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.