Senior Solution Engineer

Job Req ID: 24844

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.  We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

Supermicro is looking for talented and passionate Senior Solution Engineer who has in-depth knowledge in Computer Server Architecture, Software, Firmware, and Server Racks. You will be responsible for providing support to our enterprise customers, Internal teams, and production. The ideal candidate must have strong technical background in computer systems as well as exceptional communication skills -- ability to interface with all levels of management staffs in professional manner.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Work directly with customers and internal teams to resolve technical issues involving but not limited to motherboards, server systems, operating system etc.
• Identify and resolve issues with primary focus on proving solutions and improvements.
• Strong sense of accountability and ownership for all technical issues
• Assist the product management team to resolve technical issues. 
• Provide quick response and support for issues in production. 
• Continually develop knowledge base of current and new products.
• Work with internal teams and teams worldwide for coordinating and resolving issues. 
   

Qualifications:

• 10+ years of direct experience in computing hardware/Solutions. 
• Knowledge in Windows and LINUX operating systems is a must.
• Proven quantitative, analytical, and technical skills.
• Self-starter and high motivation to excel and succeed. 
• Excellent problem solving and decision-making skills. 
• Superior communication and teamwork skills.
• Fluency in oral and written English is a must. 
• Extremely well organized and able to handle multiple products.
• Ability to interact with diverse technical and non-technical groups, spanning all organizational levels. 
• BSEE/CS, or equivalent. MSEE is desirable.
   

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.