System Product Engineer

Date: Feb 28, 2024

Location: Netherlands - ’s-Hertogenbosch

Company: Super Micro Computer

Job Req ID: 22756

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Super Micro B.V. is looking for a System Product Engineer to provide an engineering management coordination to Sales/Customers, Production, Purchasing and Operations. In the role of System Product Engineer, involve our Invoice BOM System(Configuration) approval, technical e-mail reply to sales/customers, LAB HW/SW setup, production issue resolution, total solution contact window and overall business metrics analysis. To scale large business scope, the role needs to involve hardware and/or software knowledge to comply a total solution configuration to potential enterprise/channel customers. The position is based in our EMEA headquarter at ‘s-Hertogenbosch, The Netherlands.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

  • Provide server & solution engineering coordination in Invoice BOM System
  • Be fully responsible for assigned Systems Products, from configuration, promotion, launch, inventory management to EOL.
  • Coordinate early-stage customer quality issues, including but not limited to DOA, cross-shipment, and infancy failures.
  • Set up, assist, and manage LAB for required products
  • Work with product management & sales on new solutions launch and promotion
  • Utilize strong project management and technical leadership to drive server products development and solution optimization for EMEA sales.
  • To be a role of counterpart to B.V. production to resolve technical issues in timely manner.
  • Provide a solution configuration proposal to customers, and a solution technical window to all of sales & customers.
  • Project engagement and tracking.
  • Production/Field issue resolution.
  • Sales/Customer product inquiry.
  • RMA/Service co-ordination.
  • HPC/Benchmarking testing.
  • POC testing setup & guidance.
  • OEM products/project/process maintenance.
     

Qualifications:

  • Proven experience in computing hardware/software assembly, test, integration, and configuration
  • BSc, or equivalent. Advanced degree in Business or Engineering a plus.
  • Experience in managing aggressive and dynamic projects, with competing resources and priorities.
  • Strong sense of accountability and ownership with a demonstrated ability to manage and develop demo
  • Superior communication and teamwork skills; Fluency in English required, additional languages (Dutch, German, French, Mandarin, etc.) preferred.
  • Ability to interact with diverse technical and non-technical groups, spanning all organizational levels.
  • Extremely well organized and able to manage multiple projects simultaneously.
  • Able to work flexible hours engaging US and ASIA teams.
  • Experienced with open source-based solution management is a plus such as VDI, Openstack, SDS and so on. 
  • With Linux OS management skills is also a plus to the requirement.
  • Willing to learn server technology with can-do, logical, cross-department communication attitude.
  • Fluent written and spoken English, Dutch/Mandarin is a plus.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.


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