Technical Support Engineer

Job Req ID: 21642

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Essential Duties and Responsibilities:

The job responsibilities will include, but not limited to: 
• Responsible for technical services and work directly with customers resolving technical issues including server systems, PC systems and computer peripherals. Identifying technical issues and resolve computer hardware & software problems. 
• Establish and maintain lines of communication with sales team to discuss services and technical issues. 
• Continually develop knowledge base of current and new products. Create and maintain professional relationships with customers. 
• Provide service to effectively resolve customer concerns and issues. Help 24hrs technical support phone/email and weekly FAQ.

Qualifications:

• Engineering or computer science degree with 3+ years related work experience. 
• Strong sense of team work, organizational skills, and a good team player. 
• Ownership (take full responsibility & accountability to the assigned projects and tasks). 
• Integrity (Say what you do and do what you say). 
• Good communication (quick response to mails and phone calls to you). 
• Solid technical skills (understand what you are doing). 
• General knowledge of motherboard and server system products and services. Please submit your CV and cover letter in English.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.