eStore Support Engineer

Job Req ID: 29201

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
•    Act as the primary online contact for global customer inquiries via phone, email, chat, and portal.
•    Promptly follow up on inbound technical leads (trials, samples) via virtual discovery calls to assess project needs and recommend tailored hardware solutions.
•    Assist customers with pre- and post-sales troubleshooting, system configuration, and compatibility checks.
•    Partner with sales, production, operations, and product management to resolve issues efficiently and escalate complex cases when necessary.
•    Accurately log support activities while collecting customer feedback to drive product and engineering improvements.
•    Maintain up-to-date knowledge of server hardware, storage, networking, AI/HPC, and data center technologies to deliver service excellence.
•    Team up with digital marketing to drive product promotion through technical suggestions and feedback.

Qualifications:

•    Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related technical field.
•    Experience: 2–3 years in technical support, FAE, system integration, or pre-sales support (experience in enterprise IT, servers, storage, or networking preferred).
•    Familiarity with x86 architecture, Linux/Windows OS, RAID, and data center technologies.
•    Knowledge of AI servers, GPU platforms, cloud infrastructure, or HPC solutions is highly Preferred
•    A passion for troubleshooting and solving complex, real-world technical problems.
•    Strong ability to assess customer technical needs and recommend the right products.
•    Fluent in English plus at least one European language (German, French, Dutch, Italian, or Spanish).
•    Self-motivated and able to efficiently balance a high-volume ticket queue with fast-paced sales lead follow-ups in a customer-focused environment.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.