Application Engineer

Job Req ID: 23985

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro is looking for talented and passionate Application Engineer who has in-depth knowledge in computer / server architecture, You will be responsible in providing technical supports to our enterprise, data centers, and HPC customers, and working with Product Manager to provide the best customer service. The ideal candidate must have strong technical background in computer/server product as well as exceptional communication skill -- ability to interface with all level of management staffs in professional manner.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Work closely with customers to resolve technical issues including motherboard, server systems on the phone or by E-mails
• Work with various internal teams, R&D HW, SW, production to resolve technical issues
• Identify technical issues and resolve computer hardware and software problems
• Continuously develop knowledge base of Supermicro current and new products
• Proactively resolving customers technical issues
• Act as the product expert, with deep technical understanding, engaging with both the product support team and development team to provide correct product solutions to customers

Qualifications:

• Bachelor's degree in Computer Engineering or Electrical Engineering
• 3+ years of working / technical support experience in computer systems and/or servers is a plus
• Strong organizational and well-developed social skills
• Highly analytical, creative, detail oriented, organized, good team player is a plus
• Excellent telephone etiquette skills and on-site support skills
• Excellent knowledge of Server / Workstation GPU products 
• Strong communication skill in both verbal and written

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Salary Range

$66,560 - $117,000 

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.