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Application Engineer

Date: Jun 9, 2021

Location: San Jose, California, United States

Company: Super Micro Computer

Job Req ID: 13239

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro is looking for talented and passionate Application Engineer who has in-depth knowledge in software solution, especially in remote management products. You will be responsible in providing technical supports to our enterprise customers, promote software products to provide optimize customer’s complete solution. The ideal candidate must have strong technical background in software product as well as exceptional communication skill -- ability to interface with all level of management staffs in professional manner.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

  • Work directly with customers to resolve technical issues including motherboard, server systems, PC systems and computer peripherals on the phone, by emails, or go onsite
  • Identify technical issues and resolve computer hardware & software problems
  • Provide service to effectively resolve customer concerns and issues
  • Continually develop knowledge base of current and new products
  • Acts as the product expert, with deep technical understanding, engaging with both the product support team and development team to provide correct product solutions to customers
  • Engages closely with product management teams to bring product to life with optimized system configuration support

Qualifications:

  • Bachelor's degree in EE, CE, or CS, MS is strongly preferred
  • Minimum 1-2 years of working experience in software is preferred
  • Basic Python scripting skills
  • Strong organizational and well-developed social skills
  • Excellent telephone etiquette skills and on-site support skills
  • Strong communication skill in both verbal and written
  • Knowledgeable on Windows and Linux Operating Systems

Physical Requirements:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Able to sit for long periods of time.
  • Able to input data into a computer and work with a computer screen for long periods of time.
  • Occasional bending and standing.
  • Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.
  • Lift, carry, push and pull up to 15 pounds.

Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

  • Primarily works indoors in an office setting with controlled climate conditions
  • May be susceptible to outdoor weather conditions (i.e., cold, heat, rain, and/or wind)

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.


Job Segment: Application Engineering, Developer, Engineer, Embedded, Cloud, Engineering, Technology