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Application Engineer

Date: Jul 24, 2021

Location: San Jose, California, United States

Company: Super Micro Computer

Job Req ID: 13724

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro is looking for a dynamic Application Engineer to be a part of our Technical Support team who will assist customers and internal teams with technical issues. The engineer will work closely with customers as well as internal departments to resolve issue involving Supermicro Networking cards within the computer server products.

The position requires basic understanding of computer servers, operating systems (Linux/Windows), networking, storage and strong communication skills.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

 

• Work directly with customers to resolve technical issues involving but not limited to server systems, computer chassis, storage products, and OS

• Identify and resolve issues with primary focus on complete server system products

• Provide service to effectively resolve customer concerns and issues

• Work closely with chassis, mechanical, and server system teams to understand new products and technologies

• Perform mechanical validation, thermal test, usability & DVT

• Act as liaison between the product development team and the customers to evaluate technical requirements of the network products to meet customer's specifications, work closely with Research and Development on new networking products design and customer's problem solutions

• Engages closely with product management teams to bring product to life with optimized system configuration support

• Continually develop knowledge base of current and new products

Qualifications:

• Bachelor's degree in EE, CE, or CS, MS is strongly preferred

• Minimum 3 years of working experience in networking switches and routers is preferred

• Must have knowledge in Windows and LINUX operating system

• Work experience in large enterprise or certification in LINUX is a plus

• Strong organizational and well-developed social skills

• Strong communication skill in both verbal and written

• Excellent telephone etiquette skills and on-site support skills

• Excellent knowledge of Networking products and services

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.


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