Customer Program Management - Operations

Job Req ID: 26962

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro IT team is seeking a results-driven Customer Program Management- Operations to lead strategic initiatives across our global data center business infrastructure portfolio. This leader will oversee critical programs including Service Delivery, Security, Enterprise Applications and Systems.

The ideal candidate brings a deep understanding of IT Delivery Model and strong Program Management methodology. This role requires close collaboration with cross-functional engineering, operations, and vendor teams to enable next-generation capacity at scale.

Essential Duties and Responsibilities:

• Program Leadership: Drive end-to-end execution of strategic IT Operations initiatives and optimize IT delivery model. Create and manage detailed project plans, timelines, milestones, and deliverables.
• Technical Oversight & Collaboration: Understand technical architecture, systems, and components well enough to help make informed decisions. Translate business and product requirements into technical specifications.
• Stakeholder Communication: Serve as the point of contact between engineering and non-technical stakeholders (e.g., product managers, business leaders). Communicate program status, issues, and risks clearly to stakeholders at all levels.
• Risk & Issue Management: Identify potential issues and risks early and develop mitigation strategies. Proactively remove blockers and resolve conflicts among teams.
• Process Improvement: Drive continuous improvement in project delivery processes and team productivity. Implement and refine agile, scrum, or other project management methodologies as needed.

• Cross-functional Collaboration: Partner with engineering, facilities, and operations teams to deliver projects aligned with business goals and SLA targets.

• Metrics & Reporting: Define and track key performance indicators (KPIs) for program success. Produce executive-level reports and dashboards: 
• Executive Reporting: Provide structured updates on program milestones, risks, mitigations, and ROI metrics to senior leadership including business value proposition updates.

• Customer Facing: Ability to translate customer needs into technical requirements
• On-boarding of Customers: Implementation of technical solution to on-board customer to product offerings

Qualifications:

• 10+ years of experience in data center program management, infrastructure, or data center development
• Bachelor’s degree in Engineering, Computer Science, or related field (MBA or MS a plus)
• Proven success managing large-scale, cross-disciplinary data center or colocation projects
• Excellent stakeholder management and executive communication skills
• PMP, PgMP, or related program management certifications (preferred)
• Hands-on engagement with emerging technologies in AI, machine learning, and high-density compute platforms
• Bachelor’s degree in Engineering, Computer Science, or related field (MBA or MS a plus)

Preferred:

• Experience managing or supporting co-location data center environments.
• Familiarity with Supermicro CDU systems and liquid-cooled server platforms.
• Certifications such as CCNA, CCNP, ITIL, CDCP, or CDCS.

Salary Range

$180,000 - $200,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.