Program Manager

Job Req ID: 25570

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Why This Role Matters

• Drive Service Excellence: You will lead the renewal process for service contracts, ensuring efficiency and high-quality customer service as the volume of renewals grows.
• Collaborate Across Functions: As a Program Manager, you’ll facilitate communication and cooperation between various departments to ensure timely and accurate renewals.
• Optimize Processes: Your work will help drive operational improvements, contributing to the success of our services and customer satisfaction.

What You'll Do

• Service Contract Management: Review and approve service contract renewal requests, ensuring they meet company and customer requirements.
• Cross-functional Collaboration: Work with teams in Sales, Product Management, Purchasing, IT, and other departments to gather data and develop renewal solutions.
• Reporting and Analysis: Prepare and analyze weekly service contract renewal reports to monitor progress and identify areas for improvement.
• Support Issue Resolution: Assist in identifying and resolving customer support issues related to service contracts.
• Process Improvement: Contribute to the development and maintenance of procedures to improve operational efficiency.

What You'll Bring

Essential Qualifications:

• Education: Bachelor’s degree in Electrical Engineering, Industrial Engineering, Computer Science, Business Administration, or related field.
• Experience: Minimum 3 years of experience in services/financial planning and analysis, preferably in the computer/server industry.
• Skills: Strong planning, analytical, and problem-solving abilities, with a focus on attention to detail.
• Customer Service: Experience in customer support and the ability to manage relationships effectively.
• Communication: Excellent verbal and written communication skills in English; bilingual ability is a plus.
• Technical Proficiency: Advanced knowledge of MS Office (especially Excel, Visio, and PowerPoint), with experience in Oracle and SAP.

What We Offer

• Competitive Compensation and Benefits: We offer a comprehensive package, including health insurance, paid time off, and opportunities for professional development.
• Impactful Work: Your efforts will directly influence the success of the service renewal process and customer satisfaction.
• Growth Potential: Supermicro is committed to supporting career growth, offering learning opportunities and advancement within the company.
• Collaborative Culture: You will be part of a dynamic, supportive team that values innovation and teamwork.

Salary Range

$82,000 - $118,000 

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.