Quality System Manager

Date: Feb 12, 2024

Location: San Jose, California, United States

Company: Super Micro Computer

Job Req ID: 22000

About Supermicro:

Supermicro® is the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and Embedded Systems worldwide. Supermicro is committed to protecting the environment through its “We Keep IT Green®” initiative and provides customers with the most energy-efficient, environmentally-friendly solutions available on the market.

Job Summary:

This position works directly with multiple teams to support the development and implementation of a proactive Quality Management System, Environmental Management System (EMS), and Information Security Management (ISM) in compliance with ISO 9001 / 13485 / 14001 / 27001 globally.  This includes the creation, training, deployment, auditing, and maintenance of the global Supermicro Quality and Environmental Managements Systems.

The Quality Systems Manager will provide leadership in the implementation, maintenance, and improvement of company-wide Quality Management System, Environmental Management System (EMS), and Information Security Management (ISM), procedures and support processes.  Proactively monitors the various elements of the QMS, EMS and ISM to help ensure compliance with quality and environmental system regulations and applicable national and international standards. 

Essential Duties and Responsibilities:

  • Provide support to internal functions in the application, maintenance and improvement of quality systems, procedures and department specific processes;
  • Coordinate external audits by the Notified Body, other regulatory bodies and third parties, and coordinates responses to applicable audit findings;
  • Prepare performance reports and metrics for the QMS, EMS and ISM;
  • Ensure efficient and effective processes and tools are established for compliance with ISO standards requirements;
  • Serve as the process owner and subject matter expert for key elements of the QMS, EMS and ISM, including CAPA, Complaint Handling and Internal Audit.
  • Lead / participate in company-wide internal audit program including planning, implementation, report generation, corrective action issuance to closure;
  • Conduct local and global training on key elements of the QMS, EMS and ISM, including CAPA, Complaint and Internal Audit.
  • Execute projects and complete other duties as assigned.


  • Bachelor’s degree in General Business, Engineering, Science or a related field and with a minimum of 5 years’ relevant experience.
  • Minimum of 8 years working experience in related field.
  • Experience in managing and developing QMS, EMS and ISM in a manufacturing, pharmaceutical or medical device industries.
  • Knowledge of ISO International Standards, such as ISO 9001, 13485, 14001, 27001, AS9100, etc.
  • Influence management skills; demonstrated ability to work constructively across all functions of the organization, including customers and suppliers
  • Excellent communication and presentations skills (articulate and persuasive)
  • Strong team management and leadership skills. Ability to create strategies, define and articulate clear role expectations and direction. Willingness to “do what it takes,” including direct auditing activities at times
  • Sound organizational and multi-tasking skills
  • Risk assessments (e.g. FMEA), Practical Process Improvement (PPI) or Six Sigma experience
  • May require domestic and international travel (10-20%).

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Salary Range: $115,000 - $135,000 / Annual

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Job Segment: Cloud, Information Security, Six Sigma, CAPA, Business Process, Technology, Management