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Sales Operation Specialist

Date: Oct 10, 2021

Location: San Jose, California, United States

Company: Super Micro Computer

Job Req ID: 13803

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro's sales team is looking for a dynamic Sales Operation Specialist to assist our Sales Department in managing Sales related procedure, account set up, training etc. The position will also be a liaison across different functions, department, and other duties. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Essential Duties and Responsibilities:

• Support Sales Department through with troubleshooting, problem-solving, and training on Sales processes and tools

• Resolve Sales Department with operation issues

• Control and maintain Sales Department documentation including Sales Operations Handbook, WIPs, and other forms to comply with ISO Standards

• Working with various departments and PMs, plan and organize quarterly New Sales Trainings

• Setup and run weekly Sales Meetings / Lunch Trainings

• Create training materials and provide training to sales on internal procedure

• Answer and respond to all Sales Inquiries through email, phone, and via the reseller website, and forward relevant information to sales, based on territories

• Distribute incoming leads to salespeople, based on territories

• Screen and review all documentation related to New Account Applications and Lead Registrations. Maintain and update the Account Application Website

• Support non-US Sales personnel at headquarters

• Respond to inquiries regarding order status, shipment schedule, product availability, and pricing


• BA/BS degree preferred

• 3-5 years of relevant experience preferred

• Possesses strong professional communication skills including: phone, written/email, verbal, presentation – these will be closely evaluated skills across multiple disciplines, cultural and geographies

• Experience in customer service and dealing with clients

• Must have problem solving skills and be detail oriented and be able to multi-task

• Consistent track record of meeting or exceeding assigned jobs

• Must have excel knowledge

• Organization skills a must

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to sit for long periods of time.

• Able to input data into a computer and work with a computer screen for long periods of time.

• Occasional bending and standing.

• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.

• Lift, carry, push and pull up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Primarily works indoors in an office setting with controlled climate conditions

• May be susceptible to outdoor weather conditions (i.e., cold, heat, rain, and/or wind)

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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