Sr. Application Engineer

Job Req ID: 24076

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro is looking for an experienced Sr. Application Engineer who has in-depth working knowledge with computer server platforms. You will play an important role in a support organization and be responsible for providing technical supports to both internal and external customers. The ideal candidate must have strong technical background, effective communication skill, and the ability to serve as the main interface to internal R&D development and validation teams to drive all issues to closure.
 

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Work directly with customers to resolve technical issues including motherboard, server systems, and computer peripherals on the phone, by E-mails, or go on-site
• Establish and maintain close communication with sales team to discuss services and technical issues
• Manage issues with effective escalation plan to ensure the complex issues are appropriately addressed and resolved in timely manner
• Assist Product Managers in supporting product life cycle maintenance related activities
• Provide needed pre- and post- sales supports to help lay the groundwork for achieving successful sales and best customer satisfaction. 
• Continually develop knowledge base of current and new products

Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Engineering, or Computer Science with 8+ years of relevant experience in computer systems and/or servers preferred
• Strong organizational and well-developed social skills
• Excellent telephone etiquette skills and onsite support skills
• Strong communication skill in both verbal and written
• Excellent knowledge of Computer Server products and services

Salary Range

$128,000 - $142,000 

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.