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Sr. Field Application Engineer

Date: Aug 15, 2019

Location: San Jose, California, United States

Company: Super Micro Computer Inc

Job Req ID: 5423
About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Super Micro Computer, Inc. is currently seeking Sr. FAEs to join the team located in San Jose, CA. FAE/SE is responsible for technical sales activities in new and existing opportunities. This position will be responsible for driving customer adoption of new AI technology solutions we are developing with key technology partners. Come join the team and have a front seat view of cutting edge AI solution development and deployment!

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

  • Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions.
  • Provides technical leadership in Pre-Sales and oversight in implementation of such solutions.
  • Highly technical problem solver who understands system architecture, hardware and software interaction.
  • Manage and leads product HW and SW engineers during product development.
  • Manage and leads teams during investigation and resolution of problems in the field.
  • Has a good understand of firmware, drivers, OS, Applications and their interaction that can cause system issues.
  • Develop and review systems solutions, technical bid responses and presentations.
  • Work cross-department to ensure customer satisfaction and timely resolution of issues
  • Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs.
  • Ability to present the corporate brand, product messaging and solutions to customers.
  • Visit on-site facilities and operations to enable solution integration and issue resolution.
  • Some travel required
  • Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred.
  • Minimum 5 year related experience with Data Center or IT Infrastructure experience desired
  • Strong background and experience with x86-based server architecture.
  • Solid HW system design and diagnostics skills.
  • Experience with Firmware, Linux, Windows and virtualization platforms required.
  • Prior experience with GPU and HPC a strong plus
  • Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
  • Individual must be able to work effectively in a high pressure environment.
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to sit for long periods of time.

• Able to input data into a computer and work with a computer screen for long periods of time.

• Occasional bending and standing.

• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.

• Lift, carry, push and pull up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Primarily works indoors in an office setting with controlled climate conditions

• May be susceptible to outdoor weather conditions (i.e., cold, heat, rain, and/or wind)

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Job Segment: Application Engineering, Engineer, Field Engineer, Electrical, Firmware, Engineering, Technology