Sr. Sales Support Specialist

Job Req ID: 24019

About Supermicro:

Supermicro (SMCI) is a global leader in high-performance, high-efficiency server technology and innovation is a premier provider of end-to-end green computing solutions for HPC, Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data and Embedded Systems worldwide.

Job Summary:

Supermicro's sales team is looking for a dynamic Sr. Sales Support Specialist person to assist our Sales team in managing customer orders. The Sr. Sales Support Specialist position will also be a liaison across different functions, provide product information to clients, and other duties. This position is responsible for sales account maintenance, provide technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Essential Duties and Responsibilities:

• Sales account maintenance, including daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with customers regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospective customers
• Produce daily reports for customers

Qualifications:

• High School Diploma required, AA degree preferred
• 8+ years’ tech industry experience preferred
• Experience in data entry, scheduling production and tracking orders
• Possesses strong professional communication skills including: phone, written/E-mail and presentation
• Experience in customer service and dealing with clients directly, must have problem solving skills
• Consistent track record of meeting or exceeding assigned jobs
• Must possess strong computer skills with word and excel
• Organizational skills a must

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Salary Range

$72,000 - $90,000

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.