Sr. Service Technician

Job Req ID: 25102

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Senior Service Technician - Rack Integration is responsible for the installation, configuration, and maintenance of server racks, including the management of network cables, transceivers, power cords, and liquid cooling systems. This role requires meticulous attention to detail, technical expertise, and excellent coordination skills to work effectively with internal teams and third-party contractors, ensuring high-quality and timely execution of projects.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

Cable Installation and Management:
• Perform installation, routing, and labeling of network cables, transceivers, power cords, and liquid cooling systems within server racks
• Ensure proper organization and tidiness of cables to facilitate maintenance and reduce the risk of damage
 

Rack Configuration and Deployment:
• Assemble and install server racks, ensuring proper alignment and secure mounting of hardware
• Configure racks according to design specifications and client requirements, ensuring optimal performance and accessibility
 

System Integration:
• Integrate servers, switches, and other hardware components into the rack environment, ensuring seamless connectivity and functionality
• Perform initial setup and testing of equipment to verify proper installation and operation
 

Documentation and Compliance:
• Maintain detailed records of installations, including cable routing diagrams, equipment lists, and configuration settings
• Ensure all installations comply with company standards, industry best practices, and safety regulations
 

Troubleshooting and Maintenance:
• Identify and resolve issues related to cabling, connectivity, and hardware installations
• Perform routine maintenance and inspections to ensure ongoing reliability and performance of server racks
 

Collaboration and Coordination:
• Work closely with other engineering teams, project managers, and clients to understand requirements and deliver solutions that meet or exceed expectations
• Coordinate with third-party contractors and vendors to ensure timely and quality execution of installation projects
• Facilitate communication and collaboration between internal groups and external partners to ensure smooth project execution and adherence to timelines
 

Continuous Improvement:
• Stay up-to-date with industry trends, new technologies, and best practices related to rack engineering and cable management
• Recommend and implement improvements to processes, tools, and techniques to enhance efficiency and quality

Qualifications:

• Associate's or Bachelor’s degree in Electrical Engineering, Computer Science, Information Technology, or a related field preferred
• Minimum of 4 years of experience in rack engineering, data center operations, or a similar role
• Proficient in cable installation and management, including network cables (Cat5e, Cat6, etc.), transceivers, power cords, and liquid cooling systems
• Strong understanding of server rack configurations, hardware integration, and data center infrastructure
• Familiarity with industry standards and best practices for cabling and rack installation
• Proven experience coordinating with third-party contractors and internal teams to ensure project success
• Excellent verbal and written communication skills to interact effectively with team members, clients, and stakeholders
• Strong teamwork skills to collaborate with diverse engineering teams and support cross-functional projects
• Ability to diagnose and resolve technical issues related to cabling and hardware installations
• Strong analytical skills to assess installation requirements and devise efficient solutions
• Meticulous in ensuring accuracy and neatness in cable routing and hardware placement
• Commitment to maintaining comprehensive documentation of installations and configurations
• Ability to lift and move heavy equipment
• Comfortable working in data center environments, which may involve standing for extended periods and working in confined spaces
• Certifications such as BICSI, CompTIA Server+, or similar are a plus

Salary Range

$24.00 - $50.00 / hour 

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.