(Sr.) Manager, Global Service

Job Req ID: 29401

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.  We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

Supermicro is seeking a (Sr.) Manager of Data Center Field Operations & Logistics to lead, expand, and optimize our infrastructure operations across Saudi Arabia and the Gulf region, with strategic oversight for future growth into EMEA.

This role requires a strategic leader with deep technical and operational expertise, combining strong system engineering capabilities with proven experience in logistics, trade compliance, and Importer/Exporter of Record (IOR/EOR) processes for high-value server hardware.

As a (sr.) regional leader, you will be responsible for the end-to-end management of field engineering operations, hardware depot logistics, compliance frameworks, and customer service excellence, ensuring that Supermicro continues to deliver best-in-class performance, speed, and reliability to enterprise and hyperscale customers.

Essential Duties and Responsibilities:

• Lead and manage a cross-functional technical team providing on-site, remote, and customer-facing support across Saudi Arabia and the Middle East region, with plans to expand into EMEA.
• Act as a technical authority for server hardware issues, with emphasis on Supermicro systems and GPU-based rack-scale deployments.
• Drive root cause analysis and continuous service improvements to enhance operational efficiency.
• Manage SLAs, KPIs, and field service performance; optimize processes for service desk and on-site support.
• Recruit, train, and mentor technical and logistics staff to build a high-performance, accountable team.
• Oversee special handling requirements and hardware depot operations, including inventory, distribution, and receipt management.
• Handle customs documentation and ensure compliance with UAE import/export trade laws and licensing requirements.
• Coordinate international shipments and work with logistics partners to meet timelines while optimize cost, routes and delivery timelines.
• Obtain and maintain permits, licenses, and special certifications for importing/exporting server hardware.
• Act as the regional point of contact for all logistics, import/export, compliance challenges and regulatory bodies to ensure smooth operations.
• Proactively address shipment delays, customs hold, and compliance challenges and create contingency plans to avoid disruptions.
• Support pre-sales and post-sales technical discussions, including customer onboarding and project planning.

Qualifications:

• Bachelor’s degree in Computer Engineering, Information Technology, Supply Chain, or related field (Master’s preferred).
• 10+ years of experience in data center operations, IT infrastructure, or logistics management, with 5+ years in a leadership role.
• Strong background in server systems engineering, including experience with Supermicro platforms, GPU servers, and rack-scale deployments.
• Proven success in managing IOR/EOR operations and trade compliance in the Middle East, particularly Saudi Arabia and the UAE.
• Deep understanding of x86 architecture, BIOS/BMC systems, and enterprise-level hardware integration.
• Demonstrated ability to build and lead cross-functional regional teams in high-demand, mission-critical environments.
• Excellent executive communication and stakeholder management skills.
• Fluency in English required; Arabic strongly preferred.

Preferred Certifications:

• Supermicro Certified Professional (SCP).
• CompTIA Server+, DCCA, or equivalent technical certification.
• ITIL Foundation or similar ITSM certification

Knowledge of Saudi ZATCA customs systems and Dubai Trade/DP World platforms

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.